SHIPPING

✨How long does shipping take?✨

Dispatch times for instock items is 5-7 working days and for Pre-Orders its 2-3 weeks (on average). Shipping method is Royal Mail Second Class which generally takes 2-3 working days from dispatch.

✨Where is my order?✨

In order to keep my keychains as low cost to you as I can, I opt to send them second class royal mail and as a rule this takes 2-3 business days to arrive from dispatch. If the shipping time exceeds this and you’re concerned, please don’t hesitate to reach out and I will look into this as priority as its important to me to ensure you receive your order ASAP. On occasion parcels can get misplaced or delayed through royal mail and they don’t class a parcel as “lost” until the 2-week mark, in my opinion this is a huge inconvenience to my customers therefore if your parcel hasn’t been delivered within the 2-3 waiting period, please let me know and I will get a replacement sent to you fully tracked the same day no questions asked!

✨Do you ship worldwide?✨

I do! the only item that i cannot ship is the criminal identification spray as this cannot travel by air mail, therefore any orders not from, England, Scotland, Wales, Northern Ireland will receive a £5 refund from their keychain order. I understand the criminal identification spray is a fundamental part of my keychains therefore if you would still like to purchase one, I recommend having a look amazon to see if there are alternative criminal identification sprays already available in your country (Please don’t forget to check your local laws)

✨Will my order be tracked?✨

Due to the high costs of tracked shipping, In order to keep my keychains as low cost to you as I can, they are sent with standard shipping via royal mail (so it will arrive with your postie with your general post, letters etc) If you would prefer a tracked option you can reach out to me and I can get that arranged for £1.50 on top of your order when you receive your dispatch notification it will give you the option to track the parcel, this is a generic shipping page that i cannot modify, please ignore this.

RETURNS

✨Do you offer returns?✨

Unfortunately, due to the nature of the product I am unable to accept returns on orders with the criminal identification spray. This is because its impossible for me to tell if the spray has been used therefore it would be unfair to resell to a customer who’s paying full price for their items but if your order doesn’t include the spray please send me over a email and I can assist you with a return

✨Do you offer refunds?✨

as a general rule no I don’t offer refunds, this is because a lot of my items are custom and made just for you! With that being said I am human and completely understand life happens, so if you can reach out and let me know at your soonest convenience, I will try my best to get your order cancelled and refunded for you but depending on the stage of your order I cant make any guarantees but refusal of a refund will always be a last resort, I apologise for the inconvenience and appreciate your understanding.

COMMONLY ASKED QUESTIONS

✨What currency is your store in?✨

I am based in the UK so prices will show as GBP but i am more than happy to help you convert the cost of your order if needed

✨What payment options do you accept?✨

I accept Paypal and Credit/Debit card

✨I DM’d you on Instagram about my order but I haven’t heard anything back?✨

I kindly ask any questions relating to your order is to be sent via email only, my social media pages are mainly for advertising purposes and the inboxes are not monitored on them, being a one person business sometimes DMs can get lost/missed in a mixture of other questions (and sometimes spam) so in order for me to assistyou as soon as possible please reach out via email, thank you for your understanding.

✨Are your products cruelty free?✨

Absolutely, all items have been sourced carefully to ensure all products are 100% cruelty free and there are NO expections. The fur used for the pom-poms is faux and the "leather" i use to make the wristlets is faux leather.

✨Is there a age limitation on your products?✨

There is no law that states as such, but I do have a policy on my criminal identification for under 18s I advise against purchasing to limit the misuse of the product. Although the criminal identification spray doesn’t feature any harmful or toxic attributes there is a risk of prosecution for using inappropriately due to the staining properties it can be classed criminal damage, the product is only legal for use in emergency situations to help identify a criminal. Responsibility of misuse will be on the purchaser, and I cannot be held liable for any misuse of the products. So if you would like to purchase this on the behalf of someone under 18 please ensure they are fully aware this product is for emergency use only otherwise inappropriate use is open to prosecution.

✨Is shipping included?✨

Orders over £30 can benefit from free UK shipping, there is no code needed it will automatically discount for you at the checkout.

✨Is the criminal identification spray classed as a noxious gas?✨

Absolutely not! all ingredients used in the spray are non-harmful, non-toxic, ozone friendly, and comply with the UK law. They will not cause harm to you or the criminal in question.

✨Are your products UK legal?✨

Yes, they are without compromise, and I pride myself on being compliant with the UK law since day one as there was a time I was one of the only companies whose focus was to protect people legally and provide a fully UK legal without any “questionable” items that you have to try and excuse/give a different reason for carrying. After discovering the American versions of these keychains in 2020, I spent 6 months researching, creating, adapting and designing a UK legal sister version of the American self-defence keychains so you can be rest assured that everything went into this product to ensure you can keep safe without the fear of prosecution

✨Can I get a discount for multiple keychains?✨

Absolutely, any purchases of 5 keychains will receive a free keychain of your choice! so if you order 5 you'll get 6 keychains, if you order 10, you'll get 11 keychains etc!

✨Does the alarm ever run out of battery?✨

If this was to ever occur, you can change the batteries located at the back of the alarm, to ensure your safety alarm is working as it should I always recommend testing your alarms regularly as you would your smoke alarm at home.

✨Do you do collabs?✨

I do on occasion do collabs with influencers/businesses if the collaboration offered is based around what my business stands for and shares the same message as i do. collaborations of products such as mine can help bring awareness of the types of safety products in the UK which are suitable to carry which can be helpful to those who are unsure of what is legal. you can email me on fearlesskeychainscollabs@gmail.com for more information on collabs

✨How many team members currently work at Fearless?✨

just myself (becca), I have been the proud owner and creator of fearless keychains for over a year now, ive helped protect over 6000 UK residents so far and im so grateful they trusted me with their safety!